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DTSTART;TZID=America/New_York:20250430T000000
DTEND;TZID=America/New_York:20250430T000000
DTSTAMP:20260530T052822
CREATED:20250317T194501Z
LAST-MODIFIED:20250317T194827Z
UID:10000093-1745971200-1745971200@ncbankers.org
SUMMARY:Coaching Effectiveness for Supervisors and Managers (2 SHRM-CP Credits)
DESCRIPTION:This webinar teaches managers and supervisors how to improve their staff’s performance with on-purpose and spontaneous coaching. We’ll define coaching and identify coaching success factors. \nIf you’re looking for ways to encourage your staff to cross-sell and knock it out of the park with sizzling customer service\, tune in to learn how to do just that. Do you wonder if some of your staff is just showing up instead of stepping up? Get busy putting effective coaching skills in your leadership toolkit.
URL:https://ncbankers.org/event/coaching-effectiveness-for-supervisors-and-managers-2-shrm-cp-credits/
CATEGORIES:Customer Service,Deposit,Deposit Accounts,General Compliance,Human Resources,Lending,Management/Employee Development,OnCourse Webinars
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DTSTART;TZID=America/New_York:20250429T000000
DTEND;TZID=America/New_York:20250429T000000
DTSTAMP:20260530T052822
CREATED:20250317T194428Z
LAST-MODIFIED:20250317T194827Z
UID:10000091-1745884800-1745884800@ncbankers.org
SUMMARY:IRA Beneficiary Payouts Workshop
DESCRIPTION:Beneficiary options have had significant changes in the last four years – more so than they’ve had in over 20 years. There are many questions that must be asked and answered before you can explain the options available. In this interactive workshop\, you will learn the most important questions to be asked to solve the more complicated scenarios.
URL:https://ncbankers.org/event/ira-beneficiary-payouts-workshop/
CATEGORIES:Customer Service,Deposit,Deposit Accounts,IRAs,OnCourse Webinars,Reporting,Teller,Trusts
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DTSTART;TZID=America/New_York:20250424T000000
DTEND;TZID=America/New_York:20250424T000000
DTSTAMP:20260530T052822
CREATED:20250317T194427Z
LAST-MODIFIED:20250317T194827Z
UID:10000088-1745452800-1745452800@ncbankers.org
SUMMARY:CDD and EDD Part 2: High Risk Customers - Establishing and Changing Risk Ratings
DESCRIPTION:During this program\, we will cover the BSA risk issues with opening certain types of customer accounts. These enhanced due diligence requirements can help you mitigate risk and monitor your customer.
URL:https://ncbankers.org/event/cdd-and-edd-part-2-high-risk-customers-establishing-and-changing-risk-ratings/
CATEGORIES:BSA,Compliance,Deposit Accounts,Lending Compliance,OnCourse Webinars,Risk Management/Legal
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DTSTART;TZID=America/New_York:20250415T000000
DTEND;TZID=America/New_York:20250415T000000
DTSTAMP:20260530T052822
CREATED:20250317T194342Z
LAST-MODIFIED:20250317T194631Z
UID:10000076-1744675200-1744675200@ncbankers.org
SUMMARY:CDD and EDD Part 1: Building a Customer Due Diligence Questionnaire
DESCRIPTION:In May 2016\, we received the Customer Due Diligence regulations including beneficial ownership. This program will focus on what has been called the fifth pillar of BSA: Customer Due Diligence. In other words\, how does the customer plan to use the account? And why is the customer establishing an account with you?
URL:https://ncbankers.org/event/cdd-and-edd-part-1-building-a-customer-due-diligence-questionnaire/
CATEGORIES:BSA,Deposit Accounts,Deposit Compliance,OnCourse Webinars
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