Branch Manager

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  • Talent Management: Hiring for the Right Fit and Unlocking Performance and Potential (1.5 SHRM-CP Credits)

    Learn how to attract top talent by understanding the candidate’s perspective and creating a compelling hiring processExplore the challenges of modern recruitment and how to overcome them
    Discover key attributes and strategies to match the right people to the right roles
    Understand the importance of cultural fit and its impact on team success
    Uncover the role of coaching in unlocking performance and developing potential
    Learn the success factors that drive high-performing teams
    Strategies for maintaining engagement and ensuring long-term team success

  • Check Frauds and Scams

    Remember the common components of a check
    Handle account holders who present counterfeit items
    Distinguish between recover rights on alterations, fraudulent items, and forged endorsements
    Use Regulation CC Holds and other tools to prevent loss
    Identify check washing, cash back scams, fraudulent items, check kiting, and other types of check fraud
    Listen to what your account holder is saying to determine if check is legitimate

  • Bank Accounting: Boot Camp on the Basics – 5 Part Series

    An overview of the Accounting Standards Codification (ASC) and the concept of Generally Accepted Accounting Principles in the United States (U.S. GAAP) and the role of the Financial Accounting Standards Board (FASB)Examples and exercises to illustrate accounting transactions for major asset, liability, equity, income, and expense items will play a significant role in the learning experience
    Discussions related to basic and important internal controls with description of why controls are important to the overall accounting and financial reporting process of the institution
    The basic concept of consolidation accounting with sample eliminating entries will be provided
    Take-away accounting exercises will be provided to participants after each session
    The presentation materials and the extensive exhibit take-aways provide a future reference source to all participants on the accounting topics covered

  • Understanding & Using the Medallion Signature Guarantee Accurately

    Explain the basic laws governing the medallion signature guarantee programsDetermine when to utilize the medallion signature guarantee stamp
    Recognize potential conflicts of interest
    Understand the warranties represented by the stamp and the potential liability your institution faces if these are breached
    Identify best practices to mitigate risk to you and your institution
    Distinguish between signature guarantees, medallion signature guarantees, and notaries

  • Introduction to Consumer Lending

    Learn about the basics of consumer lendingExplore marketing consumer loans
    Gain an understanding of how institutions make consumer lending decisions based on the five C’s of credit
    Review the basics of consumer loan structure, support, documentation, and compliance with an auto loan, RV loan, and HELOC as examples
    Apply consumer lending through “case studies”

  • Alert! Proposed BSA/AML Program Rule Changes

    Statement on the Purpose of an AML/CFT Program RequirementInserting the Term “CFT” Into the Program Rules
    Defining “AML/CFT Priorities”
    “Effective, Risk-Based, and Reasonably Designed” AML/CFT Program Requirements
    Risk Assessment Process
    Identifying and Evaluating ML/TF and Other Illicit Finance Activity Risks
    Review of Reports Filed Pursuant to 31 CFR Chapter X
    Other Components of an Effective, Risk-Based, and Reasonably Designed AML/CFT Program

  • 2025 Deposit Regulatory Update: All-Day Streaming (7 CRCM Credits)

    Reopening closed accountsGiving customers information on their accounts promptly
    Recurring overdraft fees
    Authorize positive settle negative on debit cards and overdrafts
    Regulation E: Stop payments, error investigation, and resolution
    Transfers from savings on overdrafts
    Regulation DD on product changes
    Deposit Disclosures: What ownership types get what?
    FDIC digital logo changes effective May 1
    Update on beneficial ownership
    Old practices – affidavits of loss on CDs
    Handling POAs, estates, and trusts

  • Bank Accounting: Boot Camp on the Basics – 5 Part Series

    An overview of the Accounting Standards Codification (ASC) and the concept of Generally Accepted Accounting Principles in the United States (U.S. GAAP) and the role of the Financial Accounting Standards Board (FASB)Examples and exercises to illustrate accounting transactions for major asset, liability, equity, income, and expense items will play a significant role in the learning experience
    Discussions related to basic and important internal controls with description of why controls are important to the overall accounting and financial reporting process of the institution
    The basic concept of consolidation accounting with sample eliminating entries will be provided
    Take-away accounting exercises will be provided to participants after each session
    The presentation materials and the extensive exhibit take-aways provide a future reference source to all participants on the accounting topics covered

  • 2025 BSA Officer and Staff Update: All-Day Streaming (7 CRCM Credits)

    Proposed AML/CFT Program ChangesBeneficial Ownership Update
    SAR Decision-Making
    Writing a Good SAR Narrative
    Customer Identification Program and Customer Due Diligence
    High-Risk Customers and the Questionnaire
    314a and 314b
    Record Keeping – funds transfers and monetary instruments

  • The Right of Setoff: What Institutions Need to Know

    The legal requirements to create a right of setoff
    The difference between a contractual right of setoff and a statutory right of setoff
    The differences between setoff, garnishment, and foreclosure of security interest, and why these terms are frequently misused
    What happens when a third party is competing with your financial institution’s right of setoff
    How the automatic stay in bankruptcy affects the right of setoff

  • How to Craft an Effective Commercial Loan Write-Up

    Review effective commercial loan write-upsDiscuss types, styles, and components parts
    Cover the financial analysis section
    Assess the company’s strategic plan and management’s strengths/ weaknesses
    Analyze the risk assessment and mitigation section as a summary of the loan presentation
    Summarize the concepts by reviewing three loan write-ups

  • Bank Accounting: Boot Camp on the Basics – 5 Part Series

    An overview of the Accounting Standards Codification (ASC) and the concept of Generally Accepted Accounting Principles in the United States (U.S. GAAP) and the role of the Financial Accounting Standards Board (FASB)Examples and exercises to illustrate accounting transactions for major asset, liability, equity, income, and expense items will play a significant role in the learning experience
    Discussions related to basic and important internal controls with description of why controls are important to the overall accounting and financial reporting process of the institution
    The basic concept of consolidation accounting with sample eliminating entries will be provided
    Take-away accounting exercises will be provided to participants after each session
    The presentation materials and the extensive exhibit take-aways provide a future reference source to all participants on the accounting topics covered

  • Active Listening Unlocked: A Leadership Workshop (1.5 SHRM-CP Credits)

    Analyze your listening skills and identify areas of strength and areas for improvementExamine the five key principles of active listening
    Gain skills in reading and interpreting body language to identify nonverbal cues
    Develop the ability to stop interrupting and refrain from making premature judgments
    Explore the “magic skill” of validation and how it elevates trust in a relationship