Remember the common components of a check
Handle account holders who present counterfeit items
Distinguish between recover rights on alterations, fraudulent items, and forged endorsements
Use Regulation CC Holds and other tools to prevent loss
Identify check washing, cash back scams, fraudulent items, check kiting, and other types of check fraud
Listen to what your account holder is saying to determine if check is legitimate
What are the HSA contribution limits for 2025?
How are employer and employee contributions reported?
What do we do if a customer contributes too much to an HSA?
How do we replace funds for overpayment due to a medical procedure?
What happens to the HSA when the owner dies?
How do we handle online transfers between HSA and non-HSA accounts?
What happens if an HSA account is overdrawn?
The legal requirements to create a right of setoff
The difference between a contractual right of setoff and a statutory right of setoff
The differences between setoff, garnishment, and foreclosure of security interest, and why these terms are frequently misused
What happens when a third party is competing with your financial institution’s right of setoff
How the automatic stay in bankruptcy affects the right of setoff
6-Step Account Opening ProcessTIN Compliance
Personal Account Ownership Overview
Personal/Consumer Account Difficult Scenarios
Opening Accounts for Minors – UTMA
Who Can Access An Account During Lifetime And At Death
Business Account DocumentationResolutions – Purpose and Proper Completion
Business Taxation Options and Why We Have To Care
Sole Proprietorships
General, Limited, Limited Liability, and Limited Liability Limited Partnerships
Limited Liability Company and Series LLC
Determining LLC Business and Tax Classification
Profit and Non-Profit Corporations
Understanding Sub-Chapter S Corporations (S-Corps)
Non-Profit Associations, Social Clubs, and Charitable Organizations
Defining Trustee, Personal Representative, and Fiduciary Roles and ResponsibilitiesTIN Compliance for Trust, Minor and Fiduciary Accounts
Proper Account Titling
Formal vs. Informal Trust Comparison
Key Questions to Ask When Setting Up Trust Accounts
Six Pieces of Required Information For all Trust Accounts
Revocable vs. Irrevocable Trust Accounts
Payable on Death (POD)
As Trustee For, In Trust For, Totten Trusts
Minor Accounts
This session is ideal for new accounts staff, branch managers, compliance officers, and anyone that uses safe deposit boxes.
This session is ideal for financial institution employees involved with opening new accounts, deposit or loan documentation staff, and operations personnel.
This session is ideal for anyone who needs a better understanding of a strong CMS, including new compliance officers, as well as those working in compliance, risk, auditing, and management.
This session is ideal for financial institution employees involved with opening new accounts, deposit or loan documentation staff, and operations personnel.
This session is ideal for financial institution legal counsel, managers, supervisors, notaries, and potential new notaries.
This interactive session is ideal for CSRs, tellers, operations department reps, call center employees, and anyone who determines who the beneficiaries are for payout options.
This session is ideal for supervisors, branch managers, department heads, and anyone else who wants to build better relationships with all generations.