This webinar teaches managers and supervisors how to improve their staff’s performance with on-purpose and spontaneous coaching. We’ll define coaching and identify coaching success factors.

If you’re looking for ways to encourage your staff to cross-sell and knock it out of the park with sizzling customer service, tune in to learn how to do just that. Do you wonder if some of your staff is just showing up instead of stepping up? Get busy putting effective coaching skills in your leadership toolkit.