Customer Service Representative

Opening New Accounts – Part 3 (3 Part Series)

Defining Trustee, Personal Representative, and Fiduciary Roles and ResponsibilitiesTIN Compliance for Trust, Minor and Fiduciary Accounts…
Opening New Accounts – Part 2 (3 Part Series)

Business Account DocumentationResolutions – Purpose and Proper Completion Business Taxation Options and Why We Have To…
Opening New Accounts – Part 1 (3 Part Series)

6-Step Account Opening ProcessTIN Compliance Personal Account Ownership Overview Personal/Consumer Account Difficult Scenarios Opening Accounts for…
Writing Procedures for Personal and Business Accounts: CIP/CDD, Risk, TIN Reporting

Review federal laws we have to cover in the opening of accountsLearn the different ownership types…
Bi-Monthly Compliance Briefing – 6 Part Series (2025) (15 CRCM Credits)

A bi-monthly update to help you keep up with changes and deadlines in the compliance area…
2025 BSA Officer and Staff Update: All-Day Streaming (7 CRCM Credits)

Proposed AML/CFT Program ChangesBeneficial Ownership Update SAR Decision-Making Writing a Good SAR Narrative Customer Identification Program…
Health Savings Accounts: Financial Institution vs. Customer Responsibility

What are the HSA contribution limits for 2025? How are employer and employee contributions reported? What…
Introduction to Consumer Lending

Learn about the basics of consumer lendingExplore marketing consumer loans Gain an understanding of how institutions…
The UCC for Lenders

Overview and UCC definitionsArticle 9 secured transactions Perfection and attachment Rules of priority UCC forms and…
IRA Reporting to the IRS: Getting it Right!

What boxes need to be completed on the 1099-R IRA distribution reporting?What is the definition of…