• Check Frauds and Scams

    Remember the common components of a check
    Handle account holders who present counterfeit items
    Distinguish between recover rights on alterations, fraudulent items, and forged endorsements
    Use Regulation CC Holds and other tools to prevent loss
    Identify check washing, cash back scams, fraudulent items, check kiting, and other types of check fraud
    Listen to what your account holder is saying to determine if check is legitimate

  • IRA Reporting to the IRS: Getting it Right!

    What boxes need to be completed on the 1099-R IRA distribution reporting?What is the definition of a “Recipient” for reporting purposes?
    What alphabetical and/or numerical codes are used in box 7 of the 1099-R for each type of withdrawal?
    How do we report IRA owner and beneficiary names on the 5498?
    What types of contributions report in which box?
    How do we report repayments, postponed contributions, and late rollovers?
    Can the 5498 be used as the annual RMD notice to customer in required distribution?
    How can we minimize incorrect reporting by accessing reports before submission to the IRS?
    What are the steps for correcting a bank reporting error?

  • 2025 BSA Officer and Staff Update: All-Day Streaming (7 CRCM Credits)

    Proposed AML/CFT Program ChangesBeneficial Ownership Update
    SAR Decision-Making
    Writing a Good SAR Narrative
    Customer Identification Program and Customer Due Diligence
    High-Risk Customers and the Questionnaire
    314a and 314b
    Record Keeping – funds transfers and monetary instruments

  • Writing Procedures for Personal and Business Accounts: CIP/CDD, Risk, TIN Reporting

    Review federal laws we have to cover in the opening of accountsLearn the different ownership types that we should set up sample signature cards and screenshots for
    You will receive a checklist for documents for every type of business and nonprofit accounts
    How to set up a manual like this if you are in more than one state
    What questions should we ask and research for state law purposes
    You will receive a template to start the hard work and lots of guidance to help you in the process

  • What to Do When a Customer Dies

    Documents required upon the death of an individual
    Actions to be taken on deposit accounts owned by the decedent
    How to deal with the decedent’s estate or lack thereof
    How to handle death as a default on a loan
    Mortgage servicing rules that impact consumer mortgage loans after death
    What to know about doing business with the borrower’s estate

  • Opening New Accounts – Part 1 (3 Part Series)

    6-Step Account Opening ProcessTIN Compliance
    Personal Account Ownership Overview
    Personal/Consumer Account Difficult Scenarios
    Opening Accounts for Minors – UTMA
    Who Can Access An Account During Lifetime And At Death

  • Opening New Accounts – Part 2 (3 Part Series)

    Business Account DocumentationResolutions – Purpose and Proper Completion
    Business Taxation Options and Why We Have To Care
    Sole Proprietorships
    General, Limited, Limited Liability, and Limited Liability Limited Partnerships
    Limited Liability Company and Series LLC
    Determining LLC Business and Tax Classification
    Profit and Non-Profit Corporations
    Understanding Sub-Chapter S Corporations (S-Corps)
    Non-Profit Associations, Social Clubs, and Charitable Organizations

  • Opening New Accounts – Part 3 (3 Part Series)

    Defining Trustee, Personal Representative, and Fiduciary Roles and ResponsibilitiesTIN Compliance for Trust, Minor and Fiduciary Accounts
    Proper Account Titling
    Formal vs. Informal Trust Comparison
    Key Questions to Ask When Setting Up Trust Accounts
    Six Pieces of Required Information For all Trust Accounts
    Revocable vs. Irrevocable Trust Accounts
    Payable on Death (POD)
    As Trustee For, In Trust For, Totten Trusts
    Minor Accounts

  • IRA Beneficiary Payouts Workshop

    This interactive session is ideal for CSRs, tellers, operations department reps, call center employees, and anyone who determines who the beneficiaries are for payout options.